• Leadership Development
• Discover Model
  • Stage 1 - Diagnose the mission of the job
  • Stage 2 - Identification of the critical behaviours that need to be targeted for getting desired results
  • Stage 3 - Start and Strengthen the right behaviour
  • Stage 4 - Create a baseline for behaviours and results
  • Stage 5 - Observe changes in behaviours
  • Stage 6 - Verify to see if sub goals are met or are being met
  • Stage 7 - Evaluate to see the delivery of final results
  • Stage 8 - Reward and celebrate Successes
• Case Diaries
  • High Performance Team increases customer satisfaction from 71% to consistent level of 100 %
  • Results-Focused Coaching Creates Financial Savings of $197,610
  • Diverse Approach Impacts employee handling capacity by 800 hrs
  • Improved performance in the company with significant reduction in Average Handling Time
  • Improvement in Customer Satisfaction from 69 % to 78 %
  • CLD's Diverse Approach Impacts Employee Satisfaction with improvement in annualised attrition from 76 % to 61 % and drop in Absenteeism by 8 % in 4 months
  • Results-Focused Coaching Improves Efficiency by 42 %
  • Diverse Approach Impacts Employee Satisfaction with 32% increase in approved leaves & 11% reduction in sick leaves
  • Creating An Effective Hire Training Process with exceeding the training threshold of 70% by 76% in a process and 90% in another process
  • Enhancing Customer Service Delivery with increase in total problem resolution from 66% to 70%
  • Assessment based coaching brings overall average growth of 85 % in the competency - customer orientation
  • Building on development center results to growth of 119 % in the competency - achievement orientation
  • 3 level intervention results to 130 % hike in average growth of competency -driving change
  • Coaching intervention gets 133 % growth in the competency - planning & execution
  • Training and assessment gets growth in the competencies & behaviours
  • Assessment based coaching brings overall 124% roi and sales figures of 23.4 crores for a national team in the publication industry
  • Working on leadership skill development
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